Commitment and responsibility

Download our Quality Policy

The Management of Pago de Carraovejas invites all their staff to seek ongoing improvement in their daily work, collaborating in this way to make the Integrated Management System effect and thus to achieve greater acknowledgment for working hard as a team, by giving the

customer greater satisfaction and by gaining international recognition for the quality of our wines. With this in mind, in recent years Management has implemented the following management systems in Pago de Carraovejas based on the company’s policy with regard to quality, the environment and CSR:

Q de Calidad

Q for Quality

  • Organism: ICTE

Enotourists place a high value on hospitable customer service, professional service, high-quality tourist resources, accessibility, information which is reliable and of good, flexible timetables and good value for money. All this is controlled and defined by audit procedures which are an essential feature of this system. Visits to the wine cellar, as well the corresponding tastings, pairings, explanations and careful service are defined as industrial tourism. It is essential to be aware and consistent with regard to how the tourist experience affects the visitor and the impression it leaves, how it has a strong direct effect on the image created with regard to the product created, as well as the positive or negative influence that it may have on clients’ predisposition to consume and recommend the product and the brand. The following was awarded for enotourism in March 2016.

Safe Tourism Certificate

  • Organism: ICTE

In 2020 Pago de Carraovejas and Ambivium were awarded the ‘Safe Tourism’ seal by the Spanish Institute for Tourist Quality (ICTE) and the Ministry of Industry, Commerce and Tourism. This certificate is a guarantee of the implementation of a health risk prevention system with regard to COVID-19.


SG Clean Certificate

  • Organism: Empresa Familiar de Castilla y León

In 2020, in Pago de Carraovejas the preventive, detective and response measures established in the Castilla y León Family Business COVID-19 Management Policy have been implemented to minimize the risk of COVID-19 incidence among employees, customers and other related third parties.

ISO 9001:2015

  • Organism: ENAC (Accredited Certificate)

The international standard applied to quality management systems and which focusses on all the features that a management system requires for it to be effective and able to administrate and improve the quality of its products and services. This is a voluntary standard and there are no legal requirements associated with its compliance.

ISO 14001:2015

  • Organism: ENAC (Accredited Certificate)

An international environmental management system standard then enables the organisation to identify, prioritise and manage environmental risks as an integral part of everyday business practices. The main benefits include the following: guarantee of compliance with legislation, commitment to ongoing improvement, the efficient use of raw materials and energy, a reduction in costs, an improved reputation, competitive advantages and a reduction in environmental risk.

Carbon footprint calculation

  • Organism: Oficina Española de Cambio Climático. Ministerio para la Transición Ecológica y el Reto Demográfico.

The calculation of the carbon footprint is a powerful tool to detect environmental improvements during the manufacturing processes of our products. At Pago de Carraovejas we calculate the carbon footprint of the organization and of the products themselves. This calculation not only results in a lower carbon footprint of the organization and the product, but also in significant economic savings. In addition, it allows us to deepen our commitment to climate change, to respond to customer demands, to access new markets and to register in the National Carbon Footprint Registry. In 2020 we have calculated, verified and registered in the Spanish Climate Change Office the carbon footprint of Pago de Carraovejas and we have also calculated and verified the carbon footprint of our wine “Pago de Carraovejas 2017” in 0.75 liter and 1.5 liter format.


Water footprint calculation

  • Organism: Instituto de Huella Ambiental (Entity approved by the OECC)

A tool use to assess sustainable water management. Water is a scarce resource in many parts of the world, including Spain. That is why there is increasing importance for the assessment of indicators that measure sustainability in water management in companies, regions, countries and the world. It is calculated using the ISO 14046:2014 standard and required indicators relating to the effects on the availability/scarcity of water, complemented by other indicators that assess the environmental impact of the uses made of water on water resources (eutrophication, acidification, eco-toxicity, etc.), human health, natural resources and ecosystems.

Ecological Certification

  • Organism: ENAC

Ecological certification guarantees that our agricultural production and transformation method involves practices that respect the environment by avoiding the use of chemical products in the vineyards and during production, which involves the use of natural resources and not using synthetic products. Respect for our environment is a priority, this is why Pago de Carraovejas is in the process of certifying our vineyards.

Wineries for Climate Protection

  • Organism: Federación Española del Vino

WfCP is the first and only specific certification for the wine sector with regard to environmental sustainability and it aims to become an international benchmark in the sphere of wine production and the environment in its search for practical and improved solutions for wine cellars. Developed by the FEV (Spanish Wine Federation), this certification involves defining the criteria to be met by a sustainable wine cellar with regard to the environment. WfCP certification is geared towards ongoing improvement and sustainability in the wine cellar, based on four essential axes: a reduction in greenhouse-gas emissions, water management, a reduction in waste and energy efficiency and renewable energy. Pago de Carraovejas was awarded certification in 2019.

SGE 21

  • Organism: Forética

This Ethical Management System is a standard based on the communication and management of stakeholders which is why the requirements refer to new groups and the main management areas within all organisations: Senior management, clients, suppliers, employees, social environment, the environment, competitors and public administrations. The possibility of getting first-hand knowledge of the requirements and expectation of stakeholders will enable organisations to respond to and in many cases to anticipate their demands, wherein lies the key to the management systematics suggested by the norm. Pago de Carraovejas was awarded certification in September 2013.

Logo EFR

EFR model (Family Responsible Company)

  • Organism: Fundación Más Familia

This concerns the balance between an employee’s professional responsibilities and his/her personal and family needs. The suitable management of this variable will enable the company to improve its capacity for attracting and retaining talent, to enhance the commitment and happiness of the employees and to achieve equality between men and women, a good workplace climate and satisfaction. The ultimate aim of all this is to improve employees’ personal and family relationships, efficiency, productivity and the company’s reputation. Work-life balance measures are applicable to all the workforce, although Pago de Carraovejas has only had certification since 2015.

Sustainability report

The sustainability report provides information on economic, environmental, social performance and organisational governance performance. The preparation of a sustainability report involves the measurement, publication and presentation of accounts to internal and external stakeholders with regard to the organisation’s performance relating to the sustainable development objective. We prepare our report in accordance with the (Global Reporting Initiative) reference, which gives a comprehensive framework for drawing up sustainability reports, that are used extensively throughout the world. Since 2015, the reports presented by Pago de Carraovejas have been verified externally to ensure the reliability of the data provided and strict compliance with the GRI. Since 2019 this has reached the whole of Alma Carraovejas.


We actively support:

International Wineries for Climate Action

International Wineries for Climate Action (IWCA) which is a collaborative work group of wine cellars committed to the environment and whose approach is based on science to reduce carbon emissions throughout the wine industry.


Global Compact

The Global Compact calls on companies and organisations to align their strategies and operations with the Ten Universal Principles on human rights, labour regulations, the environment and the fight against corruption. The UN mandate to promote the Sustainable Development Goals (SDGs) within the business sector.


The MAPA (Ministry of Agriculture, Fishing and Food) Rules for Integral Sustainability

Ministry of Agriculture, Fishing and Food’s rules are based on 10 principles and involve a voluntary commitment by the company to improve its performance with regard to sustainability from a comprehensive standpoint.